Privacy
Privacy Policy
We collect only the personal information needed for inquiries, bookings, and stay operations, and manage it with clear purposes for guesthouse TANDEM in Matsumoto.
1. Information We Collect
We may collect the following information to respond to inquiries, handle bookings, guide check-in, and operate the guesthouse.
- Name, group name, and contact details
- Email address and phone number
- Stay dates, number of guests, and expected arrival time
- Inquiry details, conversation records, and booking confirmations
- Website browsing data, device information, cookies, and related data
2. Purpose of Use
Collected information is used for the following purposes.
- Replying to inquiries, confirming bookings, and sending necessary messages
- Operating the stay, providing house guidance, and supporting check-in
- Billing, accounting, and operational record keeping
- Improving service quality, responding to issues, and meeting legal requirements
3. Sharing With Third Parties
We do not provide personal information to third parties without consent, except where required by law. We may, however, share necessary information with booking systems, payment providers, or contractors involved in operations.
4. Management of Contractors
Some website operations, booking systems, accounting tasks, and parts of guesthouse operations may be outsourced. In such cases, we work to ensure that personal information is handled only within the necessary scope.
5. Security Measures
To prevent leakage, loss, alteration, or unauthorized access, we take appropriate measures such as managing access rights, limiting sharing ranges, and controlling the tools we use.
6. Use of Cookies
This website may use cookies or similar technologies to improve display quality, understand usage, and maintain security. You can disable them in your browser settings, though some functions may be affected.
7. Retention Period
Personal information is retained only for the period necessary to fulfill the purpose of use, or for the period required by law, contracts, or accounting, after which it is properly deleted or managed.
8. Disclosure, Correction, Suspension, and Deletion
If you request disclosure, correction, suspension of use, or deletion of your personal information, we will respond in accordance with applicable law after confirming your identity.
9. Revisions
This page may be revised in response to legal changes or operational updates.
10. Contact
For questions regarding the handling of personal information, please contact us at:
guesthouse TANDEM / hacobune Inc.
2-4-13 Metoba, Matsumoto, Nagano 390-0873, Japan